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Terms of Service 

Last updated: October 11, 2026

1. Agreement to Terms

By purchasing, creating an account, or utilizing services provided by FlashInfra (“Company”, “we”, “our”, or “us”), you agree to comply with and be legally bound by these Terms of Service. If you do not agree to these terms, you must not use or access our infrastructure.

2. Account Responsibilities

Customers are responsible for maintaining the confidentiality of their panel and portal login credentials. You are entirely responsible for all activities and data transmitted through your hosted services. You must promptly notify FlashInfra of any unauthorized access or security breaches.

3. Service Level Agreement (99.5% Uptime SLA)

We commit to a 99.5% monthly network and server availability SLA for our primary production fleet in India.

  • Exclusions: Pre-announced scheduled maintenance windows, third-party upstream telco route outages outside our data centers, denial-of-service floods exceeding agreed protection thresholds, and customer-side misconfigurations (such as corrupt modpacks, syntax errors, or memory leaks).
  • SLA Credits: If verified downtime exceeds our 99.5% commitment within a calendar month, eligible accounts may request pro-rated service extension credits upon review.

4. Payments, Renewals & 3-Day Grace Period

All prices are billed in Indian Rupees (INR). Subscriptions are billed on a recurring monthly cycle.

  • Grace Period: If an invoice is not settled by the due date, FlashInfra grants a 3-day grace period before automatic service suspension.
  • Data Retention: Following suspension, customer data is held for an additional 4 days before complete node reclamation. Customers are encouraged to download offsite backups.

5. Customer Responsibilities for VPS & Windows RDP

For unmanaged Cloud VPS and Windows RDP instances, the customer is granted root/administrator privileges. Consequently, the customer bears complete responsibility for:

  • Operating system security updates, anti-virus protections, and software patch management.
  • Securing remote desktop ports against brute-force attacks via strong passwords.
  • Backing up all internal documents and software stacks.

6. Cancellation & Refund Policy

Customers may cancel active subscriptions at any time through the client billing area. As detailed in our Refund Policy, first-time game server and database orders are eligible for our 3-day money-back guarantee. Due to irreversible dedicated IPv4 address assignment and provisioned compute resources, Cloud VPS and Remote Desktop (RDP) instances are strictly non-refundable once deployed. We reserve the right to immediately terminate services found in violation of our Acceptable Use Policy without refund.